Selected work

Work

Anonymized engagements with real, defensible outcomes. Names and identifying details are omitted to respect client confidentiality; the numbers are ones we stand behind.

Operations

A founder-dependent support desk, rebuilt as an AI ticketing system

A support operation buried in 38,000 historical tickets and 85,000 messages, with the CEO acting as the manual translation layer between scattered shadow systems.

38,000

tickets migrated into a structured knowledge base

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Knowledge

Enterprise-grade competitive intelligence for a team with no time for it

The operations director could not name more than one competitor, because strategic research was permanently crowded out by daily operations.

25 min

to a competitive analysis that used to take weeks

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Revenue

A stuck close rate, fixed by documenting the proposal, not changing the offer

A close rate stuck at 18% despite a strong offer and warm leads — caused by a proposal process improvised from scratch every time.

18%31%

close rate, within one quarter

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Knowledge

Six products, two company names, and a fact base that contradicted itself

A health-tech company running six products across a corporate site, product sites, app stores, and exhibition materials. The same fact had different values on each surface — including two different company names on the two main sites and a headline question count that matched neither.

live fact conflicts found in the first automated drift report

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